About the Role
Key Responsibilities:
Enter customer quotes, orders, and revisions into MIE Trak Pro accurately and promptly.
Support the Account Manager with daily customer account updates and follow-ups.
Coordinate order details with production, quality, and shipping departments.
Monitor order progress and proactively communicate updates or delays to customers.
Prepare order documentation, acknowledgments, and status reports as needed.
Respond to basic customer inquiries and escalate issues to the Account Manager when appropriate.
Maintain accurate digital records and support administrative functions related to customer accounts.
Assist with data reporting and scheduling as needed.
Qualifications:
1+ year of experience in customer service or administrative support, preferably in a manufacturing environment.
Experience with MIE Trak Pro or similar ERP systems preferred.
Strong attention to detail and data accuracy.
Excellent written and verbal communication skills.
Proficient in Microsoft Office (Excel, Word, Outlook).
Team-oriented with strong organizational and multitasking abilities.
BENEFITS
· Competitive pay based on experience.
· Comprehensive benefits package including health & dental insurance and paid time off.
· Opportunities for career advancement and professional development.
· Dynamic and collaborative work environment with state-of-the-art facilities and equipment.
· Climate controlled facility
STMW Manufacturing reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This job description may not list all duties, functions and/or expectations for this role. The individual in this position may be asked to perform other duties, task, roles, etc.. Please note, this job posting is not a contract or guarantee for employment and either the individual or STMW may terminate employment at any time, for any reason. If you meet these qualifications and are interested, please apply within.
Requirements
Education: Bachelor’s degree in Business, Operations, Supply Chain, or a related field (or equivalent experience).
Experience: 3–5 years of account management or customer service experience in a manufacturing or semiconductor environment.
Strong knowledge of manufacturing processes, order flow, and production scheduling.
Excellent communication and problem-solving skills.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficiency with ERP systems and Microsoft Office Suite (Excel, Outlook, Word).
High attention to detail, organizational skills, and follow-through.
Must be familiar with an ISO 9001:2015 certification and requirements.
About the Company
STMW Manufacturing is a provider of premier Sheet Metal Fabrication, Machining, and Assembly in Central Texas. We provide parts for the telecommunication, semiconductor and automotive industry. STMW Manufacturing is a leading player in the semiconductor industry, specializing in the production of cutting-edge components and devices that power various electronic systems worldwide. We pride ourselves on innovation, precision, and a commitment to excellence in everything we do.
ISO 9001:2015 certified